Privacy Policy

Last updated: 13 July 2026

Who we are

This Privacy Policy applies to New Horizon Agencies, a brand of Sundermal Patesaria and Sons ("New Horizon Agencies", "we", "us", "our"), operating a bulk bitumen transport and fleet logistics business headquartered in Raniganj, West Bengal, India. This policy covers our website (nhagroup.in) and our WhatsApp Business communication channel used for operational messaging with customers, vendors, and field staff.

Information we collect

We collect information in the following ways:

• Contact form / email enquiries: name, email address, phone number, and any details you choose to share when reaching out to us.
• WhatsApp Business messaging: if you or your organization communicates with us over WhatsApp (for trip status updates, consignment notes, expense confirmations, or general operational coordination), we receive your WhatsApp phone number, profile name, and the content of messages you send us, including text, photos, and documents.
• Business and operational data: for customers and vendors, we hold information necessary to operate our logistics business, such as company details, GST registration numbers, vehicle and route information, and trip records.
• Website usage data: standard technical information such as browser type and pages visited, collected automatically when you visit our website.

How we use your information

We use the information we collect to:

• Operate and coordinate bulk bitumen transport and logistics services, including trip tracking, dispatch, and delivery confirmation.
• Process and confirm expense requests, payments, and reimbursements related to our operations.
• Respond to enquiries and provide customer support.
• Generate invoices, maintain business records, and meet tax and regulatory obligations (including GST compliance).
• Improve our website and services.

WhatsApp messaging

We use the WhatsApp Business Platform to send and receive operational messages, including trip status updates, consignment note processing, and expense confirmations. Messages sent to our WhatsApp number are used solely for these business purposes. We do not use your WhatsApp data for advertising, and we do not sell your information to third parties. Standard message content sent through WhatsApp is also subject to WhatsApp's own privacy policy, available at whatsapp.com/legal/privacy-policy.

How we share information

We do not sell your personal information. We may share information with:

• Meta Platforms, Inc., as the provider of the WhatsApp Business Platform we use to send and receive messages.
• Service providers who support our operations, such as hosting and IT infrastructure providers, under confidentiality obligations.
• Government or regulatory authorities where required by law, such as for GST or tax compliance.

Data retention

We retain business and operational records, including trip and invoicing data, for as long as necessary to meet our legal, tax, and business record-keeping obligations. WhatsApp message data related to operational workflows (trip status, expense requests) is retained as part of our operational records for the same purpose.

Your rights

You may contact us at any time to ask what information we hold about you, to request a correction, or to request deletion where this does not conflict with our legal or regulatory record-keeping obligations. You can also stop messaging our WhatsApp number at any time to end that communication channel.

Data security

We take reasonable technical and organizational measures to protect the information we hold, including access controls on our internal systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "last updated" date at the top of this page will reflect the most recent revision.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please reach out: